Who we are

Radiant Energy Partners (“Radiant Energy Partners,” “we,” “us,” or “our”) is an outsourced energy management company based in Fairview, Texas. This policy explains what information we collect through radiantenergypartners.com, how we use it, who we share it with, and the choices you have.

Information we collect

Information you give us

When you request a free bill review, contact us, or subscribe to updates, we may collect:

• Your name, company name, email address and phone number
• Information about your business’s energy use: number of locations, approximate monthly electricity spend, and when your current supply contract ends
• Your preferred contact method
• Utility bills and related documents you upload, which typically include your service address, utility account number, meter number, usage history and current rate
• Anything else you choose to tell us in a message

Information collected automatically

Our web host records standard server information such as IP address and browser type as part of operating the site. We do not run analytics software, advertising pixels or visitor-tracking tools on this website.

We do not knowingly collect personal information from children under 13, and this site is not directed to children.

How we use your information

• To review your energy bills and prepare the analysis or quote you asked for
• To communicate with you about your request and our services
• To solicit and compare supplier pricing on your behalf when you decide to go to market
• To provide ongoing energy management services if you become a client
• To send updates or other messages you have asked to receive, which you can stop at any time
• To operate and secure the site, and to meet our legal obligations

How we share your information

We do not sell your personal information.

Electricity suppliers

Obtaining pricing eventually requires sharing usage and account information with retail electricity suppliers. We do that only in the final stages of a transaction, at or near the point where you are signing a supply contract, and not while we are simply reviewing your bills. If you ask us for a free review and go no further, your bills stay with us.

Service providers

We rely on a small number of third parties to run our business and this website:

• HubSpot, our customer relationship management system, which stores form submissions and the documents you upload
• GoDaddy, website hosting
• Google reCAPTCHA, protects our forms from automated abuse. Its use is subject to Google’s Privacy Policy and Terms of Service

These providers may use your information only to perform services for us.

Legal reasons and business transfers

We may disclose information where required by law or legal process, or where we believe it necessary to protect our rights or someone’s safety. If Radiant Energy Partners is ever involved in a merger, acquisition or sale of assets, information may transfer as part of that transaction.

Your bills and how long we keep them

Documents you upload are stored in our customer relationship management system with private access settings, available to Radiant Energy Partners personnel who need them to do the work you asked for.

We keep bills and the energy data in them indefinitely, so that we can pick up where we left off when a contract comes up for renewal, which is often a year or more after a first conversation. You can ask us to delete your documents at any time and we will do so. Email support@radiantenergypartners.com with the subject line “Delete my documents.”

Cookies

This site uses only the cookies needed to make it work, including those set by Google reCAPTCHA on our forms. We do not use advertising or analytics cookies. Most browsers let you block or delete cookies in their settings, though doing so may affect how the forms behave.

This site does not respond to “Do Not Track” browser signals.

Email and text messages

If you give us your email address or phone number, we may contact you about your request and our services. You can opt out of marketing messages by clicking unsubscribe in any email or emailing us. If you chose text as your preferred contact method, reply STOP to opt out. We will still send messages needed to deliver services you have requested.

Your privacy rights

Texas residents have the right under the Texas Data Privacy and Security Act to request access to the personal information we hold about them, to request corrections, to request deletion, to request a portable copy, and to opt out of targeted advertising or the sale of personal data. We do not sell personal data or use it for targeted advertising.

To make a request, email support@radiantenergypartners.com with the subject line “Privacy Request.” We may need to verify your identity first, and we will respond within the time the law allows. If we decline a request, you may appeal by replying to our response.

If you live in another state with a comprehensive privacy law, contact us and we will handle your request in line with the rights that law gives you.

Security

We use reasonable administrative, technical and physical safeguards to protect the information we collect, including access controls on uploaded documents. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Links to other sites

This site may link to websites we do not control. We are not responsible for their privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page.

Contact us

Radiant Energy Partners
163 Town Place, Suite 67
Fairview, TX 75069
832-583-1800
support@radiantenergypartners.com